Supervises clinic staff including Case Managers, MCOT's (Mobile Crisis Staff), Peer Providers and Family Partners as well as clerical and other clinic support services staff.  Responsible for making case assignments to QMHP staff and for monitoring the completion of services to meet performance contract standards.   Utilizes service provider profiles to monitor staff time utilization and responsible for record reviews to maintain quality assurance.  Completes other administrative functions such as budget management and maintaining office supplies and functions as additional duty safety officer, as assigned.  Responsible for activities directed at community development and community relations, including clinic marketing efforts.  Functions as a resource for primary NEO and community based training and support.  Functions as a back-up to vacant QMHP, as needed.   Can voluntarily participate in on-call crisis rotation to provide 24 hour crisis coverage to the community.  Duties of the position will require frequent interactions with individuals served, their families, and other service providers.  Requires flexible hours, involves extensive paperwork, and will require self-directed performance.   Travel and the use of a personal vehicle are required.  Must have a valid Texas driver's license and a driving record that is acceptable for insurability through the Center's insurance carrier.  Supervised by the Director of Behavioral Health. 

ESSENTIAL TASKS AND PURPOSES:

• Must ensure that provider staff meet client service standards for the program area. 
• Responsible for management of the program area in such a manner as to achieve an overall service standards as established by the Director of Behavioral Health. 
• Supervises clinic staff including Case Managers, MCOT's (crisis staff), Peer Provider Family Partners, clerical and other clinic support services staff.  Responsible for making case assignments to QMHP level staff and for monitoring the completion of services to meet performance contract standards. 
• Monitors staff time utilization and completion of required monthly and quarterly services through the use of provider profiles from the information management system to maintain compliance with performance contract standards.   
• Responsible for complete record reviews to maintain quality assurance of clinic records, in accordance with center policy and community standards. 
• Responsible for direct supervision, direction, documentation and personnel related activities for those supervised. 
• Conducts monthly individual and group supervision sessions with all staff, submits proper documentation to the Director of Behavioral Health. 
• Completes administrative oversight functions such as budget management and is responsible for maintaining office supplies.  Also functions as the clinic additional duty safety officer, as assigned by the Director of Behavioral Health. 
• Ensures that the clinic operates within the budget and responsible for maintaining clinic office supplies. 
• Functions as the clinic additional duty safety officer, as assigned by the Director of Behavioral Health and in accordance with center policy. 
• Responsible for conducting activities directed at community development and community relations, including directing clinic marketing efforts. 
• Performs community development and community relations in the community, including the marketing of clinic services in the community, as assigned by the Director of Behavioral Health. 
• Functions as a resource for primary NEO and community based training and support. 
• Provides primary training and support to new employees for NEO phase II and III, law enforcement, local hospitals and clinics and judicial leaders.   Provides mental illness awareness training to community groups or organizations, as needed.  Provides presentations to individuals and groups to increase awareness of mental health services. 
• Functions as back up to vacant QMHP level staff as needed. 
• Serves as back-up to vacant QMHP Level staff.   
• May voluntarily participate in on-call crisis response team to ensure that 24-hour crisis coverage is provided to the community. 
• Provides mental health consultation or crisis screenings to resolve mental health crises, in accordance with center policy and community standards with no documented evidence of failure to respond to calls. 
• Participates in the Medicaid Administrative Claiming Time Study.  Via the RMTS (Random Moment in Time Study) 
• Ensures that all time Studies are completed within timeframes No documented failure to complete RMTS. 
• Performs Other Duties as Assigned