Residential Support Manager

The Residential Support Services Manager supervises RSST staff in a residential 3 bed or 4 beds home.  Services include HCS Residential and Out of Home Respite.  Assures that all services provided follow HHSC, HCS and West Texas Centers standards.  Maintains compliance with Center Policies and Procedures in all settings.  May be required to work flexible hours and work directly in each home.  Works under the direction of the Area Supervisor.

Salary: $17.36

ESSENTIAL TASKS AND PURPOSES:

  • Provide administrative support to and supervision of the Residential Support Services Tech.
    • Will hire, train, and provide ongoing supervision to the RSST's.
    • Ensures that RSST's perform job duties in compliance with Center policies and procedures.
    • Ensures that RSST's are adequately trained to perform job duties. 
  • Direct the daily operation and delivery of Support Services within the designated service area.
    • Will ensure that RSST's are scheduled in accordance with approved staffing patterns per month for the delivery of billable services.
    • Will ensure that services are delivered as authorized in the Service Plan.
    • Will fulfill the direct care duties of an RSST when necessary.
  • Participate in service planning activities and IDT meetings
    • Will attend planning meetings for consumers receiving residential support services.
    • Will direct and/or perform assessment and discovery activities related to the development of Action Plans.
    • Will develop and submit Action Plans in compliance with Center policies and procedures.
    • Will ensure that Out of Home Respite Plans are developed prior to service delivery. 
  • Perform financial responsibilities for consumers who have chosen WTC as their payee.
    • Complies with Center policies and procedures pertaining to management of consumer personal funds.
    • Ensures that consumer checkbook ledgers and petty cash are monitored weekly, and transactions are accurate.
    • Ensures that Quarterly Financial Statements are sent to Consumer's/LAR's. 
  • Participate in the On-Call rotation.
    • Will serve as Residential Support Services on-call, as scheduled.
    • Will handle on-call matters pertaining to scheduling and service delivery.
    • Will contact the Area Supervisor and Dir. Of IDD Services for non-routine, more serious issues.
  • Perform quality management and billing compliance reviews.  
    • Will ensure that Residential Support Services are provided in compliance with the applicable funding sources and WTC policies and procedures   ( HCS).
    • Will perform routine audits of records, and as directed.
  • Ensure rights protection for Consumers served. 
    • a)Will ensure that consumers exercise all rights and privileges granted by law.
    • b)Will ensure that any right recommended for a limitation follows due process procedures.
  •  Behavior intervention, (carrying out behavior therapy programs, intervening to prevent injury to individual or employees, etc.)
    • Will provide intervention quickly / appropriately by utilizing appropriate communication. Will follow behavior therapy programs as written.
  • Documentation.
    • Documentation will be legible, accurate, and completed in accordance with WTC policies and procedures.
    • All documentation will be turned in no later than 24 hours of shift or scheduled work period.
  • Training / Active treatment, (following training programs, teaching everyday living skills, vocational skills, etc.
    • Individual program plans are followed as written.
    • Assigned training occurs as planned / scheduled. 
    • Appropriate leisure activities are provided as scheduled / desired.
  • Infection control.
    • Universal precautions are followed when cleaning spills on floor/carpet, disposing of soiled linens, etc.
  • Physical assistance.
    • Individuals are physically assisted as needed (lifting, repositioning, transferring, etc.). 
  • Transport / Escorting individuals to and from activities.
    • Transportation is provided in compliance with Center policy.
    • Consumers will arrive on time to scheduled events.
    • Informs supervisor of any change of status of driver's license and furnishes copy of new or renewed license to supervisor upon receipt.
    • All traffic citations are reported to supervisors immediately.
  • Attends required Training and Mandatory meetings.
    • Obtains supervisor approval prior to missing training/meetings.
  • Ensure residences and vehicles are maintained in safe manner.
    • All unsafe conditions are reported to proper personnel.
    • Safety checklists are completed as assigned.
    • Follow procedures for ensuring safety of individuals in emergencies.
    • Client and staff injures are reported immediately to appropriate personnel.
    • Residential or vehicle maintenance problems are reported to Residential Manager immediately.
  • Confidentiality.
    • Follows DAD's and WTC Agency rules regarding client confidentiality.
    • Will not entertain personal guests/visitors at the work site at any time or duration.
  • Housekeeping.
    • Individuals are provided assistance with housekeeping tasks as needed.
    • Will complete tasks that residents are unable to perform.
  • Medication monitoring.
    • Medications are monitored without error. 
    • Individuals are assisted with ordering medications as needed.
    • Medications are properly counted and documented.
    • Medication errors/refusals are reported to nurse immediately.
    • Must maintain certification to perform duties delegated by an RN.

ESSENTIAL WORK BEHAVIORS: 

All employees are expected to comply with all West Texas Centers (WTC) Policies and Procedures. This includes but is not limited to the following: 

  • WTC Code of Conduct Policy and reporting requirements
  • WTC Corporate Compliance Policy, related procedures and reporting requirements 
  • Abuse, Neglect & Exploitation Policy and reporting requirements 
  • Standards for Employees Policy 
  • Property and Equipment Policies and related procedures 

Staff will establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers, and visitors by demonstrating cooperative, courteous, and respectful behavior. Staff will adhere to rules outlined in Confidentiality Statement signed by employee and follow Information Services policy/ procedure guidelines related to security and accountability as a user of WTC network and software application technology. 

All team members will promote and ensures safety guidelines are followed for the work environment by maintaining clean, neat, organized and safe work areas. This includes but is not limited to the following: 

  • Safety concerns are reported to supervisor immediately upon discovery and/or corrected. 
  • Identifies and reports any unsafe factors in the environment. 
  • Reports and/or corrects safety hazards in the work area. 
  • Utilizes universal precautions when handling all blood and body fluids. 
  • Adheres to all standards, policies and procedures of infection control. 
  • Universal precautions are utilized in accordance to WTC policy and procedures. 

Team Members must have and maintain a driving record that is acceptable for insurability through the Center's insurance carrier.  Staff must maintain a safe, inspected and road-worthy vehicle and have a valid Texas Driver's License. Staff must notify supervisor immediately of any driving violations or citations received from law enforcement with no evidence of failure to report. Must meet the criteria that indicate a commitment to safe and responsible driving as defined by the Texas Risk Management Fund.